National NHS patient survey: Patient satisfaction improves at SLHT hospitals

23-Apr-2012

South London Healthcare NHS Trust has made a significant overall improvement in the latest national inpatient survey.

The inpatient survey, for the Care Quality Commission (CQC), asked a random selection of patients at SLHT about their care, treatment, and the quality of their stay while in the trust. Overall, the Trust’s scores were 2.3% higher than last year – a small but significant improvement. Out of 64 questions, SLHT scored better in 50, the same in 5 and worse in only 9.

“We are really pleased with the improvement of our scores, which demonstrates that patients are experiencing a better service at the trust,” comments Dr Chris Streather, Chief Executive of SLHT. “Set alongside the improvements in outcomes for patients, such as  one of the lowest mortality rates in England, it shows that the changes we are implementing are making a positive difference to patients.

“We certainly know we have further to go in ensuring that all patients are at least satisfied with their treatment and care in the trust. The report highlighted some areas in particular where our scores were low, such as patient food. This is something we are aware of and are working hard with our catering partners to improve satisfaction levels –improving the quality of the food and the speed and the way in which it is served. Importantly, patients are reporting an improvement in getting help with their meals should they need it.

“I would like to thank our partners and patient representative groups who are working with us to improve patient experience. Our Local Improvement Networks (LINks), Age UK, Greenwich Pensioners forum and other key groups have been integral in the work programme to support this improvement.

“We are committed to working to improve further the experience patients have at the trust and aim to build on the positive changes we have already made.”

Ends

Notes to Editors

• Further information and report highlights can be found on the Care Quality Commission website at www.cqc.org.uk
• For further information, please contact the South London Healthcare NHS Trust Communications team: 020 8308 3016, 020 8308 5517.